Exchange policy

Exchange Policy

At Mateshree, we are committed to ensuring your satisfaction with every purchase you make from our organic product website. We understand that there may be situations where you need to exchange a product due to certain issues. To facilitate this process, please read our Exchange Policy carefully.

Exchange Eligibility:

  1. Contact Us: If you encounter any issues with your purchased product, please reach out to us as soon as possible via WhatsApp at +91- 77789-24375. In your message, state the issue you are facing.

  2. Video Requirement: To assess the nature of the problem and to expedite the exchange process, we request that you provide a video of the entire unboxing of the product. This video should clearly show the product’s packaging and any damage or defects present. The video must be continuous and unedited.

  3. Unboxing Video Guidelines:

    • Ensure that the video is shot in one continuous take.
    • Clearly show the unopened packaging of the product.
    • Document any damage, defects, or issues with the product in the video.
    • Avoid any editing or manipulation of the video content.

Exchange Procedure:

  1. Once you’ve contacted us with the issue and provided the required video, our customer support team will review your case.

  2. If your case is approved for an exchange, we will provide instructions on how to return the product. Please make sure to pack the product securely to prevent any further damage during transit.

  3. Upon receiving the returned product and confirming the issue, we will promptly send a replacement product to you.

Important Notes:

  • We only accept exchange requests within 3 days from the date of delivery.
  • Exchange requests will be processed at our discretion based on the provided video and assessment by our customer support team.
  • If a product is found to be tampered with or opened without prior communication, it will not be eligible for exchange.
  • We do not provide cash refunds. Exchanges will be made for the same product or a similar product of equal value.

Contact Information:

If you have any questions or need further assistance regarding our Exchange Policy, please don’t hesitate to contact us via WhatsApp at +91- 77789-24375.

At Mateshree, we value your trust and are dedicated to ensuring that you have a seamless shopping experience. Thank you for choosing us for your organic product needs.